Oh How IT Has Grown
- Date: December 10, 2018
- Author: Kari Nishek - IS Applications Manager/Project Manager
DRN has always been proud to be your telecommunications cooperative since 1950, providing voice, video and internet services to our members! Along with providing traditional services, Dickey Rural Networks, saw the need to diversify while continuing to provide cooperative members with the same stellar traditional services. This decision was driven out of the need and demand that our business customers had for IT services. These business customers were calling service providers out of Fargo, Bismarck or out-of-state to come out to our rural areas to support their IT networks.
So the ReadiTech story begins in 2011, when the DRN Leadership Team and Board of Directors, created ReadiTech – a Managed Solutions company - to provide IT Solutions to our cooperative members. ReadiTech was started with one IT Analyst, Andy Meyer and one customer Ashley School. After successfully supporting the Ashley School, other business relationships started to form. These relationships would be with other schools, elevators, banks, credit unions, hospitals, nursing homes, colleges, the list goes on. With the growth of customers, ReadiTech needed to add additional staff. This is when Scott Young and Richard Reis would join the team and begin supporting IT Services for ReadiTech.
Along with growth of customers and maintaining customer networks, came the need to further educate our staff on the latest technologies. In the world of technology, it is important to be certified in an array of technology disciplines, so customers can be assured of a company’s expertise and standout from the competition. The ReadiTech staff would begin studying for months, attending boot camps, taking many practice tests and simulations in order to become certified. Today, ReadiTech is a Microsoft Silver Partner and holds many Microsoft certifications, along with Cisco, CompTIA, PMP, Cronin, LogPoint and Calix certifications. Knowledge is one component of being a Managed IT Solutions provider, the other is Service. At ReadiTech, we are here 24 x 7 x 365, for every IT need our customers experience. Our goal is to provide each of our customers with STELLAR service every time!
Over the last 6 years, the ReadiTech team has continued to evolve, grow and expand with now every DRN employee providing and supporting ReadiTech services at some level. DRN ReadiTech employees are providing the following ReadiTech services to our customers - IP phone systems, wiring projects, anti-virus, backup, server management, routers, computer and device repair, security cameras, surveillance, security systems, PERS, access points, hardware, software, project management, access control, network monitoring, cybersecurity services… the list goes on.
In 2017, DRN purchased CompQuest Technologies in Aberdeen, SD. The owner of CompQuest, David Malsam, would join the ReadiTech team and allow us the opportunity to expand our location and services to South Dakota. ReadiTech supports customers in North Dakota, South Dakota, Texas, Colorado, Nebraska, and Georgia.
As you can see, ReadiTech has truly grown since the beginning in 2011. We are excited at DRN to continue to provide our cooperative members with stellar traditional services while continuing to grow our ReadiTech service business!