DRN/ReadiTech Career Series Volume 1 ~ Customer Care Specialist

  • Date: February 4, 2019
  • Author: Sonja Bommersbach - HR Manager

I’d like to spend a little time talking about careers at DRN/ReadiTech. 

Currently we have an opening for a customer care specialist at our headquarters in Ellendale.  The customer care specialist position is a vital role at any organization.  At DRN/ReadiTech, our customer care specialists pride themselves on providing our customers with a top-notch experience at every interaction.  Customer care specialists coordinate our customers’ experience in person and by phone by providing first level support and recommending a complete technology solution to fit their needs.  At DRN/ReadiTech, our team of customer care specialists work closely together to encourage, educate, and solve problems together making it easy to work with any of our specialists for a positive experience.  In a previous blog, you might have read about our values. Employees at DRN/ReadiTech embody our values - Respect, Accountability, Commitment, Service, and Teamwork.  Something unique our specialists are empowered to do is send a greeting card to a customer they have worked with that may be celebrating a special event or is just in need of a pick me up!  For more on why you want to work for us, refer to my previous blog, “Why do you want to work for us?”

Do you have previous customer service/technical experience?  Do you enjoy working to improve customer satisfaction and quickly resolving customer requests?  Are you interested in further developing your abilities and growing with our team while interacting with customers each week?  If your answer is “yes” you might be interested in a customer care specialist position at DRN.  To review the complete job description here:  http://www.drtel.com/media/1641/customer-care-specialist-2018.pdf.  To apply, please submit a cover letter and resume to careers@drtel.com.